Terms and Conditions for Smartpalle App
Please read these terms before using Smartpalle App.
Last updated: February 2026
Binding Agreement
By using the app or website you agree to these terms and our privacy policy.
Fair Use
Use the service lawfully and in line with these terms; we may suspend misuse.
Updates
We may change these terms; the latest version always applies when you use the service.
Acceptance of Terms
By accessing or using Smartpalle App (including the mobile app and related services), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the service. We may update these terms from time to time; continued use after changes constitutes acceptance.
Use of the Service
Smartpalle App provides a platform for ordering from partner shops and, where available, pickup-and-drop services. You must use the service only for lawful purposes, provide accurate information, and comply with applicable laws. You may not misuse the platform, interfere with its operation, or use it to harm others.
Accounts and Registration
To place orders or use certain features, you must register with a valid phone number and, where required, verify via OTP. You are responsible for keeping your account details accurate and for all activity under your account. Notify us promptly of any unauthorized use.
Orders, Payments, and Delivery
Orders are subject to availability and acceptance by the shop. Prices and delivery fees (including per-kilometer charges for pickup and drop) are as shown at checkout. Payment may be collected on delivery (e.g. cash on delivery) or via other methods we support. Delivery times are estimates; we are not liable for delays due to traffic, weather, or other factors beyond our reasonable control.
Pickup and Drop Service
Where offered, pickup and drop is subject to distance-based pricing and availability of riders. You are responsible for ensuring that items you send are permitted and properly described. We may refuse or cancel pickup/drop for prohibited items or safety reasons.
User Conduct
You agree not to harass drivers, shop staff, or other users; not to submit false information or fraudulent orders; and not to use the service for any illegal or unauthorized purpose. We may suspend or terminate accounts that violate these terms.
Intellectual Property
The Smartpalle App name, logo, app, and website content are owned by Inficrux or its licensors. You may not copy, modify, or use our branding or content for commercial purposes without written permission.
Disclaimer of Warranties
The service is provided "as is." We do not guarantee uninterrupted or error-free service. We are not liable for the quality, safety, or legality of products sold by partner shops or for actions of third-party drivers beyond our obligations as a platform.
Limitation of Liability
To the extent permitted by law, our liability for any claim arising from your use of the service is limited to the amount you paid us in the past 12 months for the relevant service, or as otherwise required by applicable law.
Termination
We may suspend or terminate your access at any time for breach of these terms or for operational or legal reasons. You may stop using the service at any time. Provisions that by their nature should survive (e.g. disclaimers, limitation of liability) will survive termination.
Changes to Terms
We may update these Terms and Conditions by posting a new version on our website or in the app. The "Last updated" date will be revised. Your continued use after changes constitutes acceptance. For material changes, we may notify you by email or in-app notice where appropriate.
Governing Law and Contact
These terms are governed by the laws of India. Smartpalle App is developed and maintained by Inficrux. For questions or concerns, contact Inficrux at info@inficrux.com or visit https://inficrux.com. We will try to resolve issues in good faith.